- Stephen

- Sep 29
- 3 min read

If you've been reading these posts for any length of time, you know how this goes - Stephen has a chat or a conversation with someone(s), or some situation emerges that sparks an idea, and now it ends up in this weekly email.
Surprise! It happened again!
In the past week I have had at least 4 different conversations with leaders about the challenge of working with people who can't (or won't) take personal responsibility for their actions. These individuals typically find another reason or another person who is responsible (or to blame) for why they weren't able to complete their task or follow through on their part.
Now, it would be very easy to turn these types of individuals into scapegoats themselves and place all of the blame on them. But rather than do that, I think it's more important to approach this from 2 different perspectives: 1 - Personal Inventory and 2 - Compassionate Accountability.
Let's start with Compassionate Accountability.
If you are a leader and have a person like this on your team, or you have someone like this who is a coworker, I believe taking an approach of compassionate accountability is most helpful. This is a balanced approach of being kind but firm in not removing their responsibility because that's easier. Rather, it involves being extremely clear about what the actual expectations are, as well as the consequences for not meeting those expectations. For example, if there is a certain report that is required as a part of a job, being clear about what is expected to be included in that report and when it is expected to be done is crucial. It's also critical to be clear about what the consequences will be if the report is not completed correctly or on time. Then, if/when the expectation isn't met, the consequence is enacted and the responsibility for receiving the consequence is clearly placed on the individual who didn't meet the mark. And to quote Brene Brown, being clear is very kind!
(By the way - if you're a parent, this pattern might work well with kids too - wink, wink!)
Next, Personal Inventory.
It's just as critical to take some personal inventory and examine if there are any blind spots where we may not be taking responsibility for our own actions, but trying to place the blame somewhere else. I recently had an incident where I realized I was trying to place the blame on a missed opportunity on everyone else, but the truth was, I didn't do my part appropriately. When I came to that realization, it actually didn't feel good and I didn't respond as my best self, so I had to own up to that later, but I needed to take Personal Inventory and recognize the part I did play in the situation.
(By the way - if you're a parent, this is another pattern that's important to own with our kids too - wink, wink!)
As you think about your circumstances, which one of these would be the most important to tackle - taking Personal Responsibility or engaging some Compassionate Accountability? If it's personal inventory, what do you need to own and who do you need to share that with? If it's compassionate accountability, how could you make expectations and consequences abundantly clear, and how could you use that clarity to invite the best from others around you?
Here's to working to take Personal Responsibility wherever we can this week!
Be Well,
Stephen
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