- Stephen

- 11 minutes ago
- 3 min read

I spent some time with some leaders yesterday, sharing with them the Two Tools I think make some of the most significant impact on navigating relationships, so I thought I would share them here with you too.
Let's start with a reality check.
The world can sometimes feel like an absolutely jumbled, chaotic mess.
Work...Family...Finances...Politics...Global Realities...ETC!
Then someone walks in and says:
“Just cut the blue wire and everything will be fine!”
This is when our pure Reactions kick in! They are triggered in the emotional center of our brains and get fueled by all kinds of assumptions and stories we start telling ourselves.
"Are they crazy?! They have no idea what's really going on! How could they think such a simple solution could be the answer to all of this! Get out of here with your oversimplistic platitudes!"
The problem is, we often act or speak from that place of default negative reaction, which can result in potentially even worse circumstances. Instead, what we need to do is engage some type of Interrupter that will allow us to move through our Reaction and get to a better Response.
This is where these Two Tools come in. They are the two best Interrupters I know to help with this situation.
Tool #1 - Make a Generous Assumption
Our default is often to assume the worst. "That person has no idea what they are talking about! Maybe they are trying to make fun of me, or maybe they know if I cut the blue wire everything is going to explode and they are trying to sabotage me!" However, when we apply this tool of Making a Generous Assumption, it can help to Interrupt those default negative reactions and start us on a different path.
My favorite question for applying this tool is the simple question, "What do I actually know?" What do I know about the larger context of this person and how I may have experienced them in the past? I know they have offered a solution, so I'm going to assume they are trying to be helpful. By simply asking myself what I actually know to be true, I Can often switch from a negative assumption to a generous one.
And now we apply the second tool.
Tool #2 - Be Curious! (like Ted Lasso and Walt Whitman)
Rather than having my first response to this person be a statement ("Please be quiet!"), I start with asking a question. "Are you an electrician? What makes you think this is the best solution? Is there something you are seeing that I'm not? Help me better understand your perspective and why you said that?" Then, with more information, I can respond in a better way too!
When I apply these Two Tools of Interruption, they can help me move from my emotional reaction through to a place of a better response.
To be fair, using these Two Tools takes practice. I'm constantly having to remind myself to Make a Generous Assumption and then to Be Curious! But when I do use them, the outcomes are always far more productive for me and the situation I am in!
As you think about all of the facets of your life right now, where could you use the Two Tools the most to make an impact? Are there certain situations where you know you are functioning from that place of default, negative reaction? How might you work to Interrupt that environment?
Here's to using these Two Tools wherever they may be needed this week!
Be Well,
Stephen
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